Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Upskalor Technologies LLP collects, uses, stores, and protects your information while using our AI automation products and services.
1. Introduction
Welcome to Upskalor. Upskalor Technologies LLP is committed to protecting your privacy. We provide AI Automation solutions designed to streamline business workflows, qualify leads, and manage conversations efficiently. Protecting customer information is a core priority across all our services.
Our AI Automation solutions include:
- AI Voice Agents (including Sahayak AI, Upskalor's AI Voice Agent platform)
- AI Receptionists
- AI Workflow Automation
- CRM Integrations
- WhatsApp Automation
- Custom AI Applications
2. Information We Collect
We collect information necessary to deliver, configure, and optimize our services. This includes:
Contact Information
- Company Name
- Phone Number
- Email Address
Business Information
- Website URL
- Support Requests
- Demo Booking Details
Operational Data
- Call recordings (only where explicitly enabled by the customer)
Website Analytics & Device Info
- Cookies and tracking pixels
- Device information (hardware model, operating system)
- Browser type and configuration
- Usage analytics (click streams, page interaction history)
3. How We Use Information
Upskalor Technologies LLP processes your data for specific business operations and service improvements, including:
- Providing and maintaining our AI services
- Improving AI models and natural language understanding
- Delivering responsive customer support
- Facilitating automated appointment scheduling
- Conducting automated lead qualification
- Product improvement and feature optimization
- Security monitoring and threat prevention
- Compliance with applicable laws and regulatory obligations
- Business communication regarding service updates
4. Call Recordings
Calls handled by Sahayak AI or other Upskalor voice solutions may be recorded only when explicitly enabled by the customer. These recordings are utilized for model training, quality assurance, system performance analytics, and regulatory compliance. Customers remain the exclusive owners of their business data and call inputs at all times.
5. Cookies
Our website uses cookies to improve navigation speed, analyze web traffic patterns, and remember user preferences. We utilize the following cookie types:
- Session cookies (necessary for core website functionality during your visit)
- Analytics cookies (to measure traffic and usage parameters anonymously)
- Performance cookies (to improve page loading and user flow navigation)
- Essential cookies (required for security checkpoints and authentication)
6. Data Security
Security is integrated into every layer of our systems. We implement strict administrative, technical, and physical safeguards to defend your data against unauthorized access or breaches:
Enterprise Security Standards Deployed
Upskalor protects all call pipelines, training buffers, and credentials.
- AES-256 Encryption: Used to secure all stored database contents and recorded assets at rest.
- TLS 1.3: Used to encrypt data transit paths between your network and our service endpoints.
- Role-Based Access Control (RBAC): Limits customer data visibility to authorized personnel only.
- Comprehensive Access Logging: Automatically logs all system accesses and database modifications.
- Secure Cloud Infrastructure: Deployed on cloud environments backed by standard security certifications.
- Principle of Least Privilege: Ensuring employees only access data required for their specific job functions.
- Regular Security Reviews: Periodic audits to patch vulnerabilities and improve data safeguards.
7. Third-Party Services
To provide full workflow automations, we integrate with trusted third-party providers. Customer data is never sold to any third parties. We configure integrations with:
- Google Workspace (for scheduling and document synchronization)
- WhatsApp Business API (for messaging workflows and notifications)
- CRM platforms (Salesforce, HubSpot, Zoho, and custom CRM systems)
- Cloud hosting providers (secure servers for processing call logs)
- Payment processing providers (handling billing transactions securely)
8. Data Retention
We retain customer data only as long as necessary to fulfill the service delivery goals outlined in this policy or to comply with statutory legal requirements. Customers can request deletion of their data at any time, which will be processed securely according to our cleanup schedule.
9. Your Rights
Under applicable regulations, users have control over their personal information and may make request inputs to:
- Request access to personal data held by Upskalor
- Request correction of inaccurate or incomplete information
- Request deletion of personal data from our databases
- Request export of data in a structured, portable format
- Withdraw consent for non-essential processing activities
10. Children's Privacy
Our AI automation solutions are designed for commercial business purposes and are not intended for users under 18 years of age. We do not knowingly collect or store personal data from minors.
11. Policy Updates
Upskalor Technologies LLP reserves the right to revise this Privacy Policy at any time. Any changes will be posted directly to this page along with the updated revision date. We encourage users to review this page periodically.
12. Contact Us
If you have any questions or feedback regarding this Privacy Policy or our security measures, please reach out to our office:
Bhubaneswar, Odisha, India
Monday – Saturday, 10 AM – 7 PM IST